Shipping Policy
Last Updated: [July-2026]
Thank you for shopping with NootraBean. We are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below for information about order processing, delivery times, and shipping charges.
Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information (where available).
Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship to:
- 🇬🇧 United Kingdom
- 🇪🇺 Selected European Countries
If your country is not listed, please contact us before placing your order.
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–5 Business Days |
| Europe | 5–10 Business Days |
Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or peak holiday periods.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
Free Standard Shipping is available on qualifying orders (where applicable).
Order Tracking
Once your order has been shipped, you'll receive an email with your tracking number so you can monitor your delivery status online.
If you haven't received your tracking information within 3 business days of placing your order, please contact our support team.
Customs & Import Duties
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
NootraBean is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately. We'll do our best to update it before your order is dispatched.
Lost or Delayed Shipments
If your package is delayed beyond the estimated delivery timeframe, please contact us and we'll work with the shipping carrier to investigate the issue.
If your package is confirmed as lost in transit, we'll assist you in arranging a replacement or refund, where appropriate.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
We'll review your claim and provide an appropriate solution as quickly as possible.
Contact Us
If you have any questions about shipping or your order, we're happy to help.
Email: support@nootrabean.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)
Our Commitment
At NootraBean, we're dedicated to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep. We carefully pack every order and work with trusted shipping partners to ensure your coffee reaches you safely and promptly.
Thank you for choosing NootraBean – Powered by Nature. Elevated by You. 🌿☕