Return and Refund
Last Updated: [July-2026]
At NootraBean, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unopened, unused, and in its original packaging.
- The product must be in the same condition that you received it.
- Proof of purchase or your order number is required.
Unfortunately, we cannot accept returns for products that have been opened, used, damaged after delivery, or returned without prior authorization.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error or a damaged/incorrect item.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll work with you to provide a replacement or refund where appropriate.
Exchanges
We currently replace items only if they are defective, damaged, or if an incorrect product was received.
If you need an exchange, please contact our customer support team before returning the item.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The product arrived damaged
- The item is confirmed to be defective
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
If you wish to cancel your order, please contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled and must instead follow the return process outlined above.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or incorrect:
- Opened food or beverage products
- Products that have been used
- Gift cards (if applicable)
- Clearance or final sale items (if applicable)
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with your order, please contact us.
Email: support@nootrabean.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Our Commitment
At NootraBean, we're committed to providing premium-quality products and excellent customer service. If something isn't right with your order, we'll do our best to resolve it quickly and fairly.
Thank you for choosing NootraBean. 🌿☕